Referral & Scheduling Coordinator

Dartmouth-Hitchcock Health; Manchester (NH); On-site; USD 25,000 - 36,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking an organized referrals coordinator to handle incoming patient calls, schedule appointments, and manage communications between providers and specialists. You will support staff, monitor queues, and ensure timely authorization for services.

This role requires comfort with medical terminology, insurance processes, and daily multitasking in a busy clinical environment.

Qualifications

• High school diploma or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to interact effectively with providers, staff, patients and insurance representatives.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, collects questionnaires, and assists with forms.
• Assesses needs of patients without appointments and processes requests.
• Reviews schedules daily for accuracy and ensures fully booked appointments.
• Completes follow up tasks such as scheduling labs or external procedures.
• Receives calls from providers, staff, or patients and routes as needed.
• Monitors messages and faxes to determine proper action in a timely manner.
• Completes authorizations and pre-certifications for external and stat procedures.
• Reviews provider schedules and contacts patients for follow up.
• Supports staff in addressing patient questions and concerns.
• Monitors waiting room and reports concerns to supervisors.
• Manages in-baskets and routes messages as directed.
• Acts as liaison between primary care physicians and specialists outside DH.
• Monitors referral queues and processes new referrals per procedures.
• Implements and monitors DH policies and participates in process improvements.
• Delivers mail within the department and completes tracers and system checks.
• Performs other duties as required.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Dartmouth-Hitchcock Health is seeking an organized referrals coordinator to handle incoming patient calls, schedule appointments, and manage communications between providers and specialists. You will support staff, monitor queues, and ensure timely authorization for services.

This role requires comfort with medical terminology, insurance processes, and daily multitasking in a busy clinical environment.