Patient Care Coordinator - Family Medicine & Referrals

Dartmouth-Hitchcock Medical Center; Manchester (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

Dartmouth-Hitchcock Medical Center in Manchester, NH is seeking a Referral Coordinator to handle referrals, schedule appointments, and support staff in communicating with patients.

You will respond to patient inquiries, assist with forms, manage waitlists, and coordinate with providers to ensure timely services. A high school diploma with 1 year in a provider office and strong communication skills are required.

Qualifications

• Strong verbal and written communication abilities.
• Ability to interact professionally with patients, staff and insurers.
• Proficiency in navigating office software and scheduling systems.

Responsibilities

• Responds to patient calls providing general information and education.
• Greet patients, assist with forms and use of technology.
• Process requests for prescriptions, forms, appointments or to speak with clinical staff.
• Review schedules and manage wait lists to keep clinics fully booked.
• Complete follow-up tasks as directed by the After Visit Summary.
• Handle incoming calls, messages, and transfer as needed.
• Monitor faxes and system messages to meet patient needs.
• Process authorizations and pre-certifications for external procedures.
• End-of-day reviews and communication of follow-ups to the supervisor.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Dartmouth-Hitchcock Medical Center in Manchester, NH is seeking a Referral Coordinator to handle referrals, schedule appointments, and support staff in communicating with patients.

You will respond to patient inquiries, assist with forms, manage waitlists, and coordinate with providers to ensure timely services. A high school diploma with 1 year in a provider office and strong communication skills are required.