Orthopaedics Patient Care & Scheduling Specialist

Dartmouth-Hitchcock Health; Lebanon (NH); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Dartmouth-Hitchcock Health is seeking an Administrative Referral Clerk in Lebanon, NH to respond to patient calls, greet patients, and assist with forms and scheduling. The role supports providers by processing referrals, authorizations, and follow-ups to ensure timely care and accurate scheduling.

The position emphasizes attention to detail, multi-tasking, and effective interaction with patients, staff, and insurance representatives.

Competenze

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Mansioni

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients’ needs are met.
• Completes any follow up needs for patients as directed by the After Visit Summary.
• Receives incoming phone calls from providers, other staff or external provider offices and patients.
• Monitors and completes system messages in a timely manner to meet patients’ needs.
• Completes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner.
• Reviews all provider schedules at the end of day to identify and contact those patients who require follow up.
• Supports providers and staff in addressing patient questions/concerns.
• Monitors the waiting room for patients in distress and seeks assistance when needed.
• Manages multiple in-baskets and completes tasks as assigned.
• Acts as liaison between primary care physicians & specialists outside DH.
• Monitors referral work queues for internal and external referrals.
• Implements and monitors DH policies and procedures.
• Delivers mail to mail room and completes monthly tracers.
• Performs other duties as required or assigned.

Conoscenze

Communication skills

Customer service

Multitasking

Computer skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

Dartmouth-Hitchcock Health is seeking an Administrative Referral Clerk in Lebanon, NH to respond to patient calls, greet patients, and assist with forms and scheduling. The role supports providers by processing referrals, authorizations, and follow-ups to ensure timely care and accurate scheduling.

The position emphasizes attention to detail, multi-tasking, and effective interaction with patients, staff, and insurance representatives.