Clinical Scheduling & Referrals Coordinator

Dartmouth Hitchcock Medical Center; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health in Lebanon, NH is seeking an administrative specialist to review, schedule and track referrals for services. You will greet patients, process forms, and support staff in communicating with patients and providers.

Responsibilities include handling calls, managing wait lists, and coordinating authorizations to ensure timeliness of care. This is an on-site, day-shift, 1.00 FTE role with competitive benefits.

Qualifications

• High school diploma or equivalent with 1 year experience in a provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to interact effectively with providers, staff, patients and insurance representatives.
• Ability to prioritize multiple tasks with attention to detail and strong communication.
• Proficient computer skills.

Responsibilities

• Responds to patient calls with general information and education.
• Greets patients for appointments and assists with forms and technology.
• Processes requests for prescriptions, forms, appointments or to speak with clinical staff.
• Reviews schedules and coordinates to keep appointments fully booked.
• Completes follow up needs after visits and arranges related tests.
• Handles incoming calls, messages and faxes promptly.
• Completes authorizations and pre-certifications for external and stat procedures.
• Acts as liaison between primary care physicians and specialists outside DH.
• Monitors referrals/work queues and tracks status.
• Performs daily mail duties and other department tasks.

Skills

Insurance knowledge

Medical terminology

Communication skills

Prioritization

Computer skills

Education

High school diploma

Job description

Dartmouth Health in Lebanon, NH is seeking an administrative specialist to review, schedule and track referrals for services. You will greet patients, process forms, and support staff in communicating with patients and providers.

Responsibilities include handling calls, managing wait lists, and coordinating authorizations to ensure timeliness of care. This is an on-site, day-shift, 1.00 FTE role with competitive benefits.