Clinical Referrals & Scheduling Specialist

Manchester - Dartmouth Hitchcock Clinics; Bedford (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking a Referral Specialist to respond to patient calls, greet patients, and support staff in coordinating referrals to providers and specialists outside DH. This role handles appointment scheduling, authorizations, and follow-up tasks, reviews daily schedules, and ensures referrals are processed in a timely manner.

Strong computer skills and insurance knowledge are required. Minimum high school diploma with 1 year of provider-office experience; excellent communication and

Qualifications

• High school diploma or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments and assists with forms.
• Assesses patients’ needs and processes requests for prescriptions, forms, or appointments.
• Reviews schedules daily and ensures full-booking and timely follow-ups.
• Completes follow-up tasks from After Visit Summary and schedules tests or external procedures as needed.
• Manages incoming calls, takes messages, schedules or transfers calls.
• Monitors faxes and system messages to respond promptly.
• Completes authorizations and pre-certifications for external procedures.
• Identifies patients needing follow-up and mails letters for no-shows.
• Supports providers and staff with patient communications and concerns.
• Monitors waiting room and addresses patient concerns; escalates as needed.
• Manages multiple in-baskets and routes messages.
• Acts as liaison between primary care and specialists outside DH.
• Monitors referral work queues and processes new referrals.
• Implements DH policies and participates in process improvements.
• Delivers mail and handles internal communications within department.
• Performs other duties as required.

Skills

Medical terminology

Insurance knowledge

Communication skills

Prioritization

Computer literacy

Interpersonal skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Dartmouth Health is seeking a Referral Specialist to respond to patient calls, greet patients, and support staff in coordinating referrals to providers and specialists outside DH. This role handles appointment scheduling, authorizations, and follow-up tasks, reviews daily schedules, and ensures referrals are processed in a timely manner.

Strong computer skills and insurance knowledge are required. Minimum high school diploma with 1 year of provider-office experience; excellent communication and