Part-Time PRN Healthcare Referral Coordinator

Well Care Health; North Carolina; On-site; USD 21,000 - 30,000; Part time

Job summary

Well Care Health in Advance, NC is seeking a PRN Sales Support Specialist to monitor referral portals and support timely referral handoffs for assigned branches. The role emphasizes accurate documentation, HIPAA compliance, and customer service in a part-time capacity.

You will collaborate with Account Executives, Clinical Intake, and branch leadership to coordinate SOC/ROC materials, track missing documentation, and ensure consistent performance across regions.

Qualifications

• High School diploma or equivalent required.
• Minimum two years of computer experience; healthcare experience preferred.
• Excellent communication and customer-service skills required.
• Ability to read and interpret referral information and HIPAA rules.

Responsibilities

• Monitor referral portals and review incoming referrals for designated branches.
• Apply criteria to accept, decline, or escalate referrals within 15 minutes.
• Validate SOC and ROC packets including demographics, insurance, physician information, orders, and face-to-face documentation.
• Complete referral handoffs via the Mosai platform and designated Portal Branch Teams channels.
• Track documentation, escalations, and missing requirements through completion.

Skills

Communication skills

Customer service

Time management

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Electronic Medical Records

Referral portals

Job description

Well Care Health in Advance, NC is seeking a PRN Sales Support Specialist to monitor referral portals and support timely referral handoffs for assigned branches. The role emphasizes accurate documentation, HIPAA compliance, and customer service in a part-time capacity.

You will collaborate with Account Executives, Clinical Intake, and branch leadership to coordinate SOC/ROC materials, track missing documentation, and ensure consistent performance across regions.