Referral Care Coordinator – Medical Scheduling & Support

Planned Systems International; Washington; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Full benefits package

Medical, dental, and vision insurance

Life insurance and AD&D

Short-term and long-term disability

401(k) with employer match

Tuition reimbursement

Job summary

QuarterLine (QL), a Planned Systems International (PSI) company, seeks a Referral Management Center Specialist to support healthcare services at a Military Treatment Facility. The role focuses on professional customer service and coordinating referrals and appointments for patients and staff.

The ideal candidate will review referrals, schedule specialty appointments, and maintain accurate documentation in MHS GENESIS while upholding patient confidentiality and service timelines.

Qualifications

• Must be a US citizen.
• High school diploma or equivalent required.
• Working knowledge of medical terminology.
• Minimum 1 year administrative experience in a medical setting.
• Proficient computer skills and ability to support EHR workflows.
• Read/write/speak English fluently.
• Ability to obtain required security clearances and DHA badge.
• Current Basic Life Support (BLS) certification where required.

Responsibilities

• Answer incoming calls and assist patients and staff with referral questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance if services are unavailable at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other systems.
• Educate patients on referral procedures, appointments, and timelines.
• Provide professional customer service while maintaining patient confidentiality.

Skills

Medical terminology

Administrative experience

Computer proficiency

English language fluency

Education

High school diploma or equivalent

Tools

MHS GENESIS

Job description

QuarterLine (QL), a Planned Systems International (PSI) company, seeks a Referral Management Center Specialist to support healthcare services at a Military Treatment Facility. The role focuses on professional customer service and coordinating referrals and appointments for patients and staff.

The ideal candidate will review referrals, schedule specialty appointments, and maintain accurate documentation in MHS GENESIS while upholding patient confidentiality and service timelines.