Referral & Appointment Coordination Specialist

Planned Systems International; Bellevue Second IV Precinct (NE); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will handle referrals and appointment coordination while delivering professional customer service to patients and staff.

The role requires knowledge of medical terminology, 1 year administrative experience in a medical setting, and ability to work with MHS GENESIS.

Competenze

• 1 year of administrative experience in a medical setting.
• Working knowledge of medical terminology.
• US citizen or ability to obtain required background checks and MTF badge.
• Fluent reading, writing and speaking English.
• Ability to pass pre-employment background and drug screening.

Mansioni

• Answer incoming calls and assist patients and staff with referral questions.
• Review referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments following MTF guidelines.
• Process referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when needed.
• Maintain referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures and timelines.
• Provide professional, confidential customer service.

Conoscenze

Customer service

Medical terminology

Administrative support

Scheduling

EHR data entry

Communication skills

Formazione

High school diploma or equivalent

Strumenti

MHS GENESIS

Electronic Health Records

Descrizione del lavoro

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will handle referrals and appointment coordination while delivering professional customer service to patients and staff.

The role requires knowledge of medical terminology, 1 year administrative experience in a medical setting, and ability to work with MHS GENESIS.