Medical Referral Coordinator - Patient Scheduling & Support

Planned Systems International; Nevada, Northern (IA, KY); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Paid leave

Group medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D coverage

Legal services

Identity theft protection

Accident insurance

Flexible spending account

Health savings account

401(k) match

Job summary

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will handle patient calls, review referrals, schedule appointments, and educate patients on procedures while maintaining confidentiality.

The ideal candidate has at least 1 year of medical office experience, strong knowledge of medical terminology, and solid computer skills to manage electronic health records and scheduling systems.

Qualifications

• US Citizen.
• High school diploma or equivalent.
• 1 year of administrative experience in a medical setting.
• Working knowledge of medical terminology.
• Ability to read, write, speak English fluently.
• Ability to obtain and maintain required background checks and badges.
• Current Basic Life Support certification where required.

Responsibilities

• Answer calls and assist patients and staff with referral questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per guidelines.
• Process referrals within established timeframes (routine, urgent, emergent).
• Coordinate referrals with outside providers or insurance when needed.
• Maintain accurate referral documentation in EHR systems.
• Educate patients on referral procedures and timelines.
• Provide professional, confidential customer service.

Skills

Medical terminology

Customer service

Administrative support

Electronic health records

Education

High school diploma

Tools

MHS GENESIS

Microsoft Office

Job description

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will handle patient calls, review referrals, schedule appointments, and educate patients on procedures while maintaining confidentiality.

The ideal candidate has at least 1 year of medical office experience, strong knowledge of medical terminology, and solid computer skills to manage electronic health records and scheduling systems.