Referral Care Coordinator | Medical Scheduling and Support

Planned Systems International, Inc.; New Hanover Township (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Group medical

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D coverage

Legal services

Identity theft protection

Accident insurance

401(k) with employer match

Tuition reimbursement

Job summary

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a Referral Management Center Specialist to support the healthcare team at a Military Treatment Facility. You will answer calls, coordinate referrals, and educate patients on processes and timelines.

The role requires 1 year of medical admin experience, strong EHR skills with MHS GENESIS, and a commitment to patient confidentiality. This is a full-time on-site position with DHA compliance and background checks.

Qualifications

• US Citizen.
• High school diploma or equivalent.
• 1 year admin experience in a medical setting; referrals/scheduling/insurance preferred.
• Proficient computer skills and keyboarding for EHR workflow.
• Read, write, speak and understand English fluently.
• Ability to obtain and maintain a favorable background investigation, a CAC badge and system access.
• Current Basic Life Support certification (AHA or Red Cross) and HIPAA training.

Responsibilities

• Answer calls and assist patients and staff with referral questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per MTF guidelines.
• Process routine, urgent, and emergent referrals within timeframes.
• Coordinate referrals with outside providers or insurance when needed.
• Maintain accurate referral documentation in MHS GENESIS and related systems.
• Educate patients on referral procedures, appointments, and timelines.
• Provide professional, courteous service while maintaining confidentiality.

Skills

Medical terminology

Admin experience

Customer service

English fluency

Education

High school diploma

Tools

MHS GENESIS

Electronic Health Records

Job description

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a Referral Management Center Specialist to support the healthcare team at a Military Treatment Facility. You will answer calls, coordinate referrals, and educate patients on processes and timelines.

The role requires 1 year of medical admin experience, strong EHR skills with MHS GENESIS, and a commitment to patient confidentiality. This is a full-time on-site position with DHA compliance and background checks.