Referral Coordination Specialist

Planned-Systems-International; Washington; Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

QuarterLine, a Planned Systems International (PSI) company, is seeking a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will handle referrals, schedule appointments, and assist patients and staff with questions while maintaining confidentiality and timely processing.

The role emphasizes professional customer service, accurate documentation in MHS GENESIS, and collaboration with outside providers and insurers when services are not

Formación

• US Citizen.
• High school diploma or equivalent.
• Working knowledge of medical terminology.
• One year of administrative experience in a medical office, clinic, or healthcare setting.
• Referral management, medical scheduling, patient administration, or insurance verification preferred.
• Demonstrated computer proficiency and keyboarding sufficient to sustain electronic health record workflow.
• Ability to read, write, speak, and understand English fluently.
• Ability to obtain and maintain favorable background investigation, a Common Access Card, and MTF-specific badge and system access.
• Current Basic Life Support certification (AHA or Red Cross) where required by the supported MTF, plus HIPAA, Privacy Act, information assurance, and MTF-directed initial and annual training.

Responsabilidades

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Conocimientos

Medical terminology

Customer service

Administrative support

English fluency

EHR navigation

Educación

High school diploma

Basic Life Support certification

Herramientas

MHS GENESIS

Microsoft Office

Descripción del empleo

QuarterLine, a Planned Systems International (PSI) company, is seeking a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. You will handle referrals, schedule appointments, and assist patients and staff with questions while maintaining confidentiality and timely processing.

The role emphasizes professional customer service, accurate documentation in MHS GENESIS, and collaboration with outside providers and insurers when services are not