Healthcare Referral Coordinator – Scheduling & Access

Planned-Systems-International; Bellevue Second IV Precinct (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D coverage

Legal services

Identity theft protection

Accident insurance

Flexible spending account

Health savings account

401(k) matching

Job summary

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. The role emphasizes professional customer service while assisting patients and staff with referrals and appointment coordination.

You will review referrals, schedule specialty appointments, coordinate with outside providers, and maintain accurate documentation in MHS GENESIS, while educating patients on procedures and timelines and ensuring confidentiality.

Qualifications

• US Citizen status not specified in the HTML.
• Minimum requirements include medical terminology knowledge and basic EHR experience.
• Ability to read, write, and understand English fluently.

Responsibilities

• Answer calls and assist patients with referral questions.
• Review referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per guidelines.
• Process referrals within established timeframes.
• Coordinate referrals with outside providers or insurers.
• Maintain accurate referral documentation in systems.
• Educate patients on referral procedures and timelines.
• Provide courteous service while protecting patient confidentiality.

Skills

Medical terminology

English fluency

Computer proficiency

Administrative experience

Education

High school diploma or equivalent

Tools

MHS GENESIS

Job description

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility. The role emphasizes professional customer service while assisting patients and staff with referrals and appointment coordination.

You will review referrals, schedule specialty appointments, coordinate with outside providers, and maintain accurate documentation in MHS GENESIS, while educating patients on procedures and timelines and ensuring confidentiality.