Healthcare Referral & Scheduling Specialist

Planned Systems International, Inc.; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid leave

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

AD&D coverage

Legal services

Identity theft protection

Accident insurance

401(k) matching

Job summary

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support patients and staff at a Military Treatment Facility. You will handle referrals, schedule appointments, and educate patients on procedures while safeguarding confidentiality.

The role emphasizes accurate documentation in MHS GENESIS, adherence to timelines, and professional service in a healthcare setting. US citizenship and a valid background are required.

Qualifications

• US Citizen.
• High school diploma or equivalent.
• Working knowledge of medical terminology.
• One year of administrative experience in a medical office, clinic, or healthcare setting.
• Demonstrated computer proficiency and keyboarding sufficient to sustain EHR workflow.
• Ability to read, write, speak, and understand English fluently.
• Ability to obtain and maintain background investigation, a CAC, and MTF badge and access.
• Basic Life Support certification where required by the MTF, plus HIPAA training.

Responsibilities

• Answer incoming calls and assist patients and staff with referral questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are unavailable at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other systems.
• Educate patients on referral procedures, appointments, and timelines.
• Provide professional customer service while maintaining patient confidentiality.

Skills

Medical terminology

Administrative support

Keyboarding

English fluency

Education

High school diploma or equivalent

Tools

Electronic health records

Job description

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support patients and staff at a Military Treatment Facility. You will handle referrals, schedule appointments, and educate patients on procedures while safeguarding confidentiality.

The role emphasizes accurate documentation in MHS GENESIS, adherence to timelines, and professional service in a healthcare setting. US citizenship and a valid background are required.