Referral Care Coordinator – Medical Scheduling & Patient Support

Planned Systems International; New Hanover Township (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility (MTF). You will assist patients and staff with referral coordination and provide professional customer service while ensuring patient confidentiality.

Responsibilities include processing referrals, scheduling appointments, educating patients on procedures, and maintaining accurate documentation in MHS GENESIS.

Qualifications

• US Citizen.
• High school diploma or equivalent.
• Working knowledge of medical terminology.
• 1 year of administrative experience in a medical setting (Referral management, scheduling, patient administration, or insurance verification preferred).
• Ability to read, write, speak, and understand English fluently.

Responsibilities

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Skills

Medical terminology knowledge

Administrative experience

English fluency

Computer proficiency

Education

High school diploma or equivalent

Tools

MHS GENESIS

Job description

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a Referral Management Center Specialist to support our healthcare team at a Military Treatment Facility (MTF). You will assist patients and staff with referral coordination and provide professional customer service while ensuring patient confidentiality.

Responsibilities include processing referrals, scheduling appointments, educating patients on procedures, and maintaining accurate documentation in MHS GENESIS.