Redmond SOC Alarm & Incident Operator (3rd Shift)

jci; Seattle (WA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits package

On-site SOC at Redmond, WA

Job summary

Johnson Controls is seeking a Security Operations Center (SOC) professional for a 3rd shift role at the Redmond, WA site. You will monitor alarms, dispatch incidents, and manage security communications 24/7 for a global organization with hundreds of locations and 100,000+ people.

Ideal candidates have knowledge of the security or technology industry, strong communication skills, and proficiency with Microsoft Office 365.

Qualifications

• Knowledge of the security or technology industry.
• Energetic, enthusiastic yet calm under pressure.
• Able to speak up, drive results and work well in a team.
• Proficient with Microsoft Office 365 applications.
• Analytical, organized and able to manage competing priorities.

Responsibilities

• Respond to alarm events and incoming calls quickly and efficiently.
• Dispatch and escalates incidents as required.
• Respond to internal/external customer emails and phone inquiries.
• Follow through on inquiries and maintain professionalism.
• Work unsupervised while upholding safety and SOPs.
• Adhere to health and safety practices at work.
• Model the Transformation Code of Conduct.

Skills

Security industry knowledge

Calm under pressure

Team collaboration

Microsoft Office 365 proficiency

Analytical and organized

SOC experience (preferred)

Security/military/emergency services (

Tools

Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)

Job description

Johnson Controls is seeking a Security Operations Center (SOC) professional for a 3rd shift role at the Redmond, WA site. You will monitor alarms, dispatch incidents, and manage security communications 24/7 for a global organization with hundreds of locations and 100,000+ people.

Ideal candidates have knowledge of the security or technology industry, strong communication skills, and proficiency with Microsoft Office 365.