24/7 SOC Dispatcher & Alarm Operator (3rd Shift)

YDU JC Air Cond & Ref Inc.- Dubai; Redmond (WA); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Johnson Controls is seeking a SOC Operator to monitor alarms and incidents from the Redmond, WA SOC. The role requires dispatching, escalation, and professional communication across internal and external stakeholders. You will work in a 24/7 environment with strict procedures and safety focus.

Ideal candidates have SOC experience, strong teamwork, and proficiency with Microsoft Office 365 tools. A 3rd shift and in-person presence at the Redmond SOC are required, with U.S. work eligibility.

Qualifications

• Experience in a SOC or alarm monitoring environment preferred.
• Ability to respond quickly to alarms and manage incident communications.
• Willingness to work 3rd shift in-person at the SOC in Redmond, WA.
• U.S. citizen or eligible to work in the United States.

Responsibilities

• Provide alarm and incident monitoring and dispatching 24/7.
• Handle security messaging and incident escalation.
• Respond to internal/external customer emails and calls.
• Maintain professional conduct and follow SOPs.
• Contribute to a safe and healthy workplace.

Skills

SOC experience

Team player

Calm under pressure

Office 365

Communication

Security industry knowledge

Security alarms

Tools

Microsoft Office 365

SharePoint

Excel

Outlook

Teams

Job description

Johnson Controls is seeking a SOC Operator to monitor alarms and incidents from the Redmond, WA SOC. The role requires dispatching, escalation, and professional communication across internal and external stakeholders. You will work in a 24/7 environment with strict procedures and safety focus.

Ideal candidates have SOC experience, strong teamwork, and proficiency with Microsoft Office 365 tools. A 3rd shift and in-person presence at the Redmond SOC are required, with U.S. work eligibility.