Security Dispatch Operator

jci; Seattle (WA); On-site; USD 36,000 - 39,000; Full time

Job summary

Johnson Controls International plc. is seeking a vigilant alarm and incident monitoring dispatcher to provide 24/7 monitoring, rapid dispatch, and security messaging for a global organization.

You will respond to alarm events, process internal and external emails, answer calls promptly, and maintain professionalism while working in the Redmond SOC. Prior SOC, security, or emergency services experience is preferred, and on-site work is required.

Qualifications

• Knowledge of the security or technology industry.
• Energetic, enthusiastic yet calm under pressure.
• Able to speak up, driven, and globally minded.

Responsibilities

• Respond to alarm events and answer incoming calls quickly and efficiently.
• Action/respond to internal/external customer emails.
• Answer all incoming calls promptly and professionally.
• Follow through and own queries where possible.
• Work unsupervised and maintain professionalism.
• Model safety and SOP adherence, including emergency procedures.

Skills

Security industry knowledge

Calm under pressure

Teamwork

Strong communication

Analytical thinking

Multitasking

Tools

Microsoft Office 365

Teams

Outlook

SharePoint

Excel

Job description

What you will do

Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in over 100 countries.

How you will do it

• Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently
• Action/respond to both internal / external customer emails
• Answer all incoming calls promptly and effectively in an efficient and professional manner
• Follow through and take ownership on all queries where possible

• Work unsupervised and maintain professionalism
• Contribute to well-staff and a safe and healthy workplace through:
• Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and 'self-reporting'.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising.
• Role model our Transformation Code of Conduct (CoC)

What we look for

• Knowledge of the security or technology industry.
• You will be energetic, enthusiastic yet considered and calm under pressure.
• You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success.

• You are able to work well in a team environment.
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
• You get things done - you are analytical, organized, and manage competing priorities with ease.
• Experience within the SOC environment. (preferred)
• Security, military, law enforcement, or emergency services experience. (preferred)

Other Requirements:

• Must be able to work 1stshift,2nd or 3rd shift
• Must be able and willing to work in person at the SOC - located in Redmond.
• U.S. citizen or legal right to work in the U.S.
• Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him/ her from receiving the vaccine.

HIRING HOURLY RANGE: $26 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.