Security Dispatch Operator

YDU JC Air Cond & Ref Inc.- Dubai; Tukwila (WA); On-site; USD 35,817 - 38,572; Full time

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a professional for alarm and incident monitoring, ensuring security messaging globally for a diverse organization.

Responsibilities include responding to alarm events, managing customer calls, and ensuring compliance with SOPs. Candidates should have experience in a SOC environment, be calm under pressure, and possess strong computer skills.

The position offers hourly compensation between $26-$28, with a comprehensive benefits package.

Qualifications

• Experience within the SOC environment is preferred.
• Security, military, law enforcement, or emergency services experience is preferred.
• Must be able to work 1st, 2nd, or 3rd shift.
• Must be a U.S. citizen or have legal right to work in the U.S.
• Candidate must be fully vaccinated against Covid-19.

Responsibilities

• Provide alarm and incident monitoring globally, 24/7.
• Respond to all alarm events and customer calls efficiently.
• Take ownership of customer queries and follow through.
• Contribute to a safe and healthy workplace.
• Work unsupervised and maintain professionalism.

Skills

Knowledge of the security or technology industry

Computer skills: Microsoft Office 365

Ability to speak up and be heard

Energetic, enthusiastic, and calm under pressure

Analytical and organized

Job description

What you will do

• Provide alarm and incident monitoring, dispatching, emergency and non‑emergency security messaging, and incident escalation globally, 24/7 for an organization covering hundreds of locations, over 100,000 people, and 100+ countries.
• Respond to all alarm events and answer incoming customer alarm calls quickly and efficiently.
• Action and respond to internal and external customer emails.
• Answer all incoming calls promptly and professionally.
• Take ownership of queries where possible and follow through.
• Work unsupervised and maintain professionalism.
• Contribute to a safe and healthy workplace by ensuring awareness, compliance with SOPs for emergency, evacuation, security, accident, incident, hazard reporting, and self‑reporting.
• Take practical steps to ensure personal health and safety, e.g., micro‑pausing, stretching, exercising.
• Role model Johnson Controls' Transformation Code of Conduct (CoC).

How you will do it

1. Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently.
2. Action/respond to both internal/external customer emails.
3. Answer all incoming calls promptly and effectively in an efficient and professional manner.
4. Take ownership on all queries where possible.
5. Work unsupervised and maintain professionalism.

What we look for

• Knowledge of the security or technology industry.
• Energetic, enthusiastic, considered, and calm under pressure.
• Ability to speak up and be heard.
• Driven, ready to make a mark on a global scale, thriving on success.
• Work well in a team environment.
• Computer skills: Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word).
• Analytical, organized, and able to manage competing priorities with ease.
• Experience within the SOC environment (preferred).
• Security, military, law enforcement, or emergency services experience (preferred).

Other Requirements

• Must be able to work 1st, 2nd, or 3rd shift.
• Must be able and willing to work in person at the SOC located in Redmond.
• U.S. citizen or legal right to work in the U.S.
• Candidate must be fully vaccinated against Covid‑19 no later than the start date, unless a valid medical condition or sincerely held religious belief precludes them from receiving the vaccine.

Compensation and Benefits

HIRING HOURLY RANGE: $26 - $28 (Hourly rate to be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and market data.)

This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.