SOC Operator

Johnson Controls, Inc.; Seattle (WA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits package

3rd shift

Job summary

Johnson Controls, Inc. is seeking a dedicated SOC professional to monitor and dispatch alarms and incidents around the world, 24/7. You will manage emergency and non-emergency messages, escalations, and communications for a multi-location organization with a large workforce.

The role requires calm under pressure, teamwork, and strong Microsoft Office skills. On-site work at the Redmond, Washington SOC is required, with a 3rd shift schedule and competitive benefits.

Qualifications

• Knowledge of the security or technology industry.
• Energetic, enthusiastic yet calm under pressure.
• Able to speak up and be heard, driven to make your mark globally.
• Able to work well in a team environment.
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
• Experience within the SOC environment (preferred).
• Security, military, law enforcement, or emergency services experience (preferred).

Responsibilities

• Provide alarm and incident monitoring and dispatching, globally 24/7 for hundreds of locations and 100,000+ people.
• Respond to all alarm events and customer inquiries quickly and efficiently.
• Answer incoming calls and respond to emails promptly and professionally.
• Take ownership on inquiries and follow through.
• Work unsupervised while maintaining professionalism.
• Ensure awareness of SOPs for emergency procedures and safety.
• Prioritize self- and colleague-safety and wellbeing at work.
• Model the company's Transformation Code of Conduct.

Skills

Security industry knowledge

Microsoft Office 365

Analytical thinking

Team collaboration

Tools

SharePoint

Excel

Teams

Outlook

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in more than 100 countries.

How you will do it

• Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently
• Action / respond to both internal / external customer emails
• Answer all incoming calls promptly and effectively in an efficient and professional manner
• Follow through and take ownership on all inquiries where possible
• Work unsupervised and maintain professionalism
• Contribute to well-staff and a safe and healthy workplace through:
• Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. micro pausing, stretching, exercising.
• Role model our Transformation Code of Conduct (CoC)

What we look for

• Knowledge of the security or technology industry.
• You will be energetic, enthusiastic yet considered and calm under pressure.
• You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success.
• You are able to work well in a team environment.
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
• You get things done - you are analytical, organized, and manage competing priorities with ease.
• Experience within the SOC environment. (preferred)
• Security, military, law enforcement, or emergency services experience. (preferred)

Other Requirements:

• Must be able to work 3rd shift
• Must be able and willing to work in person at the SOC – located in Redmond Washington.
• U.S. citizen or legal right to work in the U.S.

HIRING HOURLY RANGE: $24 - $29 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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