Recovery & Accounts Resolution Specialist

U.S. Bank; Detroit (MI); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare

Paid vacation

401(k)

Parental leave

Sick leave

Job summary

U.S. Bank is seeking an experienced clerical and customer service professional to perform document processing and record-keeping tasks for customer accounts.

You will handle inquiries, process account changes, and support daily settlement activities, with a 8am-5pm Central Time schedule, Monday–Friday. In this role you will resolve customer issues, manage multiple tasks, and use MS Office tools to document activity and generate reports.

Qualifications

• High school diploma or equivalent required.
• Typically three to five years of clerical and customer service experience.

Responsibilities

• Handle incoming calls related to collections
• Call transfers
• Account holder inquiries
• Provide timely and accurate responses to customer questions
• Assist in resolving customer concerns
• Retrieve daily web settlements
• Document and update account activity
• Order letters for multiple payments
• Maintain settlement tracker and verify accurate state coding
• Manage inbound calls related to deceased accounts
• Request estate and/or administrator documentation
• Perform collection activities as appropriate

Skills

Customer service

Multitasking

Communication

Problem solving

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

U.S. Bank is seeking an experienced clerical and customer service professional to perform document processing and record-keeping tasks for customer accounts.

You will handle inquiries, process account changes, and support daily settlement activities, with a 8am-5pm Central Time schedule, Monday–Friday. In this role you will resolve customer issues, manage multiple tasks, and use MS Office tools to document activity and generate reports.