Recovery & Collections Support Specialist

U.S. Bank; Dallas (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

U.S. Bank is seeking a detail-oriented clerical and customer service professional to support customer accounts. The role involves handling inquiries, updating records, and processing documents to ensure accurate account activity.

The position requires strong communication skills, proficiency in Microsoft Office, and the ability to manage multiple tasks while maintaining high service levels. Schedule is typically 8am-5pm Central Time, Monday through Friday.

Qualifications

• High school diploma or equivalent.
• Typically three to five years of clerical and customer service experience.
• Strong verbal and written communication skills.

Responsibilities

• Handle incoming calls related to collections, transfers, and account inquiries.
• Provide accurate answers and resolve customer questions and issues.
• Enter and update account information and document activity.
• Retrieve daily web settlements and maintain settlement trackers.
• Assist with documentation requests from estates or administrators.

Skills

Customer service

Clerical experience

Microsoft Office

Multi-tasking

Communication

Tools

Microsoft Office

Job description

U.S. Bank is seeking a detail-oriented clerical and customer service professional to support customer accounts. The role involves handling inquiries, updating records, and processing documents to ensure accurate account activity.

The position requires strong communication skills, proficiency in Microsoft Office, and the ability to manage multiple tasks while maintaining high service levels. Schedule is typically 8am-5pm Central Time, Monday through Friday.