Recovery Account Processor

300 U.S. Bank National Association; Kansas; Híbrido; USD 28.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Descripción de la vacante

U.S. Bank is seeking a detail-oriented clerk to support customer accounts through document processing and data entry in Spokane, WA. This role requires handling account information, answering inquiries, and maintaining accurate records with focus and courtesy.

You'll perform data entry, transaction recording, and routine reporting while assisting customers within a standard 8am–5pm Central Time schedule. Strong clerical and communication skills are essential.

Formación

• High school diploma or equivalent.
• Typically three to five years of clerical and customer service experience.
• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area.
• Strong customer service skills.
• Ability to manage multiple projects and deadlines while maintaining service.
• Proficient in MS Office and basic computer navigation.

Responsabilidades

• Handle inbound calls and respond to customer inquiries.
• Enter and update account information; record transactions.
• Resolve customer concerns and respond to requests for information.
• Retrieve daily web settlements and maintain settlement tracker.
• Order letters for multiple payments and manage deceased accounts.

Conocimientos

Product and services knowledge

Customer service skills

multitask management

Problem solving

MS Office proficiency

Verbal and written communication

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Job Description

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Schedule: 8am-5pm Monday-Friday Central Time

Some of the job duties

• Handle incoming calls related to: Collections Call transfers Account holder inquiries
• Provide timely and accurate responses to customer questions
• Assist in resolving customer concerns
• Retrieve daily web settlements
• Document and update account activity
• Order letters for multiple payments
• Maintain settlement tracker and verify accurate state coding
• Manage inbound calls related to deceased accounts
• Request estate and/or administrator documentation
• Perform collection activities as appropriate

Basic Qualifications

• High school diploma or equivalent
• Typically three to five years of clerical and customer service experience

Preferred Skills/Experience

• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

E-Verify

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.