Accounts Recovery Specialist

U.S. Bank; United States; Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,

Life insurance

Short- and long-term disability

Pregnancy/par ental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick time

Job summary

U.S. Bank is seeking a detail-oriented service associate to support customers and accounts. The role involves processing documents, answering inquiries, and handling account changes in a fast-paced environment.

Typical schedule is 8am-5pm Monday–Friday Central Time, with responsibilities ranging from basic clerical tasks to resolving customer issues and maintaining accurate records across multiple systems.

Qualifications

• High school diploma or equivalent required.
• 3–5 years clerical and customer service experience preferred.
• Proficient with Microsoft Office applications and basic computer navigation.

Responsibilities

• Enter new account information and change existing accounts.
• Answer customer inquiries and resolve issues.
• Record transactions and maintain account activity logs.
• Retrieve daily web settlements and update settlement trackers.
• Order letters for multiple payments and manage deadlines.
• Handle inbound calls related to accounts and deposits.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Problem resolution

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a detail-oriented service associate to support customers and accounts. The role involves processing documents, answering inquiries, and handling account changes in a fast-paced environment.

Typical schedule is 8am-5pm Monday–Friday Central Time, with responsibilities ranging from basic clerical tasks to resolving customer issues and maintaining accurate records across multiple systems.