Recovery Account Processor

US Bank; United States; Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic and optional life insurance

Short-term and long-term disability

401(k) and retirement plan with match

Paid vacation

Paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a detail-oriented clerical specialist to support customer accounts. Responsibilities include entering and updating account information, recording transactions, and providing administrative support while handling customer inquiries with care.

Qualified candidates will have a high school diploma and 3–5 years of clerical experience, with strong Microsoft Office skills and excellent communication abilities.

Qualifications

• High school diploma or equivalent.
• Typically three to five years of clerical and customer service experience

Responsibilities

• Enter new account information and update existing accounts.
• Record transactions and generate reports.
• Answer customer inquiries and resolve issues.
• Receive, classify, consolidate and summarize documents.
• Maintain settlement tracker and verify accurate state coding.
• Process letters for multiple payments.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Remote

Job Description

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Schedule: 8am-5pm Monday-Friday Central Time

Some of the job duties:

• Handle incoming calls related to:
  • Collections
  • Call transfers
  • Account holder inquiries
• Provide timely and accurate responses to customer questions
• Assist in resolving customer concerns
• Retrieve daily web settlements
• Document and update account activity
• Order letters for multiple payments
• Maintain settlement tracker and verify accurate state coding
• Manage inbound calls related to deceased accounts
• Request estate and/or administrator documentation
• Perform collection activities as appropriate

Basic Qualifications

• High school diploma or equivalent
• Typically three to five years of clerical and customer service experience

Preferred Skills/Experience

• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50