Accounts Recovery Specialist

U.S. Bank; Kansas; Hybrid; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a detail-oriented clerk to support customer accounts through document processing and data entry in Spokane, WA. This role requires handling account information, answering inquiries, and maintaining accurate records with focus and courtesy.

You'll perform data entry, transaction recording, and routine reporting while assisting customers within a standard 8am–5pm Central Time schedule. Strong clerical and communication skills are essential.

Qualifications

• High school diploma or equivalent.
• Typically three to five years of clerical and customer service experience.
• Thorough knowledge of products, services, terminology, procedures and systems related to assigned area.
• Strong customer service skills.
• Ability to manage multiple projects and deadlines while maintaining service.
• Proficient in MS Office and basic computer navigation.

Responsibilities

• Handle inbound calls and respond to customer inquiries.
• Enter and update account information; record transactions.
• Resolve customer concerns and respond to requests for information.
• Retrieve daily web settlements and maintain settlement tracker.
• Order letters for multiple payments and manage deceased accounts.

Skills

Product and services knowledge

Customer service skills

multitask management

Problem solving

MS Office proficiency

Verbal and written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a detail-oriented clerk to support customer accounts through document processing and data entry in Spokane, WA. This role requires handling account information, answering inquiries, and maintaining accurate records with focus and courtesy.

You'll perform data entry, transaction recording, and routine reporting while assisting customers within a standard 8am–5pm Central Time schedule. Strong clerical and communication skills are essential.