Recovery & Accounts Specialist

U.S. Bank; Birmingham (AL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Sick leave

Parental leave

Job summary

U.S. Bank is seeking a detail-focused Customer Service Associate in a full-time role. The position involves handling account inquiries, updating records, and providing accurate information to customers while maintaining strong service standards.

The role requires a high school diploma and 3–5 years of clerical experience, with solid Microsoft Office skills and excellent communication. Schedule is typically 8am–5pm Central Time, Monday–Friday.

Qualifications

• High school diploma or equivalent required.
• Typically three to five years of clerical and customer service experience.
• Proficient in Microsoft Office applications.
• Strong customer service skills and effective communication are essential.

Responsibilities

• Handle incoming calls related to collections and account holder inquiries.
• Enter new account information and update existing accounts.
• Respond to customer questions and resolve issues; provide timely responses.

Skills

Strong customer service

MS Office proficiency

Verbal & written communication

Multitasking / deadlines

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a detail-focused Customer Service Associate in a full-time role. The position involves handling account inquiries, updating records, and providing accurate information to customers while maintaining strong service standards.

The role requires a high school diploma and 3–5 years of clerical experience, with solid Microsoft Office skills and excellent communication. Schedule is typically 8am–5pm Central Time, Monday–Friday.