Records Specialist, Registrar: Transcript & Transfer Articulation

Southeast Missouri State University; Cape Girardeau (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Southeast Missouri State University in Cape Girardeau seeks a Records Specialist in the Registrar’s Office to handle transcript requests, update student records, and manage permanent record changes. This full-time role supports transfer articulation and maintains essential data systems.

You will collaborate with departments, assist students and staff, and ensure accurate records while upholding university policies.

Qualifications

• High school diploma or GED required.
• Proficiency in Word, Excel and Access.
• Ability to learn new technologies quickly.
• Strong organizational and detail-oriented skills.
• Excellent written and verbal communication.

Responsibilities

• Process outgoing transcript requests accurately.
• Update student records with grade changes and CPL scores.
• Process permanent record updates (address, name changes, citizenship, SSN).
• Evaluate domestic, military, and international transcripts.
• Collaborate with departments on transfer credits.
• Add course articulations to records.
• Maintain data in Ellucian Banner, BDM and TES.
• Provide customer service by phone, email and in person.
• Maintain knowledge of Registrar's policies and procedures.
• Assist the Assistant Registrar for Transfer Articulation.

Skills

Organizational skills

Excellent communication

Customer service experience

Ability to learn new technologies

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Southeast Missouri State University in Cape Girardeau seeks a Records Specialist in the Registrar’s Office to handle transcript requests, update student records, and manage permanent record changes. This full-time role supports transfer articulation and maintains essential data systems.

You will collaborate with departments, assist students and staff, and ensure accurate records while upholding university policies.