Records Specialist - Registar's Office

Southeast Missouri State University; Cape Girardeau (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Southeast Missouri State University in Cape Girardeau seeks a Records Specialist in the Registrar’s Office to handle transcript requests, update student records, and manage permanent record changes. This full-time role supports transfer articulation and maintains essential data systems.

You will collaborate with departments, assist students and staff, and ensure accurate records while upholding university policies.

Qualifications

• High school diploma or GED required.
• Proficiency in Word, Excel and Access.
• Ability to learn new technologies quickly.
• Strong organizational and detail-oriented skills.
• Excellent written and verbal communication.

Responsibilities

• Process outgoing transcript requests accurately.
• Update student records with grade changes and CPL scores.
• Process permanent record updates (address, name changes, citizenship, SSN).
• Evaluate domestic, military, and international transcripts.
• Collaborate with departments on transfer credits.
• Add course articulations to records.
• Maintain data in Ellucian Banner, BDM and TES.
• Provide customer service by phone, email and in person.
• Maintain knowledge of Registrar's policies and procedures.
• Assist the Assistant Registrar for Transfer Articulation.

Skills

Organizational skills

Excellent communication

Customer service experience

Ability to learn new technologies

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Records Specialist - Registar's Office

Full-Time

Job Number

202600311-01

Enrollment Management and Student Success

Records Specialist
Registrar’s Office
Full Time

Primary Responsibilities

• Research and process outgoing official transcript requests
• Update student records with grade changes, Credit for Prior Learning (CPL) and exam scores
• Process permanent record updates (address, name change, citizenship, social security number)
• Evaluate college transcripts including domestic, military, and international transcripts
• Collaborate with academic departments regarding transfer equivalencies
• Build course articulations onto student’s record
• Maintain data files in Ellucian Banner, Banner Document Management (BDM) and the Transfer Equivalency System (TES)
• Council and provide customer service to students, faculty, staff and the public via phone, email and walk-ins
• Maintain a comprehensive understanding of the Registrar’s Office and university policies and procedures
• Provide administrative support as needed to Assistant Registrar for Transfer Articulation

Required Qualifications

• High school diploma or GED
• Knowledge of Microsoft Office Word, Excel and Access
• Demonstrated ability to learn different and new technologies
• Experience using email programs
• Excellent organizational skills and attention to detail
• Demonstrated ability to handle difficult interactions with diplomacy, tact and in a confidential manner
• Excellent communication skills (verbal, written, and interpersonal)
• Work history emphasizes an understanding of customer service and reflects an ability to work with high volume of telephone and customer contacts
• Demonstrated ability to handle multiple tasks with frequent interruptions
• Demonstrated ability to synthesize information to make independent decisions with minimal supervision
• Ability to interact effectively with faculty, staff, students and the public

Application deadline: November 19, 2026. Position is available immediately and will remain open until filled.

Additional Information

About Southeast Missouri State University (SEMO):Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society.