Records & Documents Specialist

SPS North America; Bellevue (WA); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Health benefits

Job summary

Records Associate at SPS North America in Bellevue, WA is responsible for supporting daily management of client documents and records, ensuring accurate storage and retrieval. Duties include scanning, indexing, archiving, and processing incoming/outgoing materials with a strong focus on confidentiality and customer service.

The role involves coordinating storage, validating records in systems, and assisting with inventories and audits while maintaining professionalism and security of sensitive

Qualifications

• Provide exceptional customer service to client employees and visitors.
• Organize, maintain, and manage physical and electronic records, documents, and files.
• Receive, sort, prepare, scan, index, and digitize documents for electronic storage and retrieval.
• Maintain document storage systems, including filing, archiving, labeling, tracking, and organizing records.
• Process document requests, including locating, retrieving, distributing, and returning physical or electronic records.
• Ensure documents are accurately entered into records management systems and stored according to established procedures.
• Assist with records inventories, file audits, retention schedules, and the organization of active and inactive records.
• Maintain the security, confidentiality, and proper handling of sensitive business information and client documentation.
• Coordinate document storage, transfer, and retrieval activities while maintaining accurate tracking and chain-of-custody records when required.
• Respond to employee inquiries regarding document requests, records retrieval, and related services.

Responsibilities

• Provide exceptional customer service to client employees and visitors through professional, timely, and courteous interactions.
• Organize, maintain, and manage physical and electronic business records, documents, and files.
• Receive, sort, prepare, scan, index, and digitize documents for electronic storage and retrieval.
• Maintain document storage systems, including filing, archiving, labeling, tracking, and organizing records.
• Process document requests, including locating, retrieving, distributing, and returning physical or electronic records.
• Ensure documents are accurately entered into records management systems and stored according to established procedures.
• Assist with records inventories, file audits, retention schedules, and the organization of active and inactive records.
• Maintain the security, confidentiality, and proper handling of sensitive business information and client documentation.
• Coordinate document storage, transfer, and retrieval activities while maintaining accurate tracking and chain-of-custody records when required.
• Respond to employee inquiries regarding document requests, records retrieval, and related services.

Skills

Customer service

Organization

Attention to detail

Communication skills

Confidentiality

Education

High school diploma or equivalent

1–2 years of relevant work experience

Tools

Microsoft Office

Electronic records management systems

Job description

Records Associate at SPS North America in Bellevue, WA is responsible for supporting daily management of client documents and records, ensuring accurate storage and retrieval. Duties include scanning, indexing, archiving, and processing incoming/outgoing materials with a strong focus on confidentiality and customer service.

The role involves coordinating storage, validating records in systems, and assisting with inventories and audits while maintaining professionalism and security of sensitive