Digital Records & Office Services Coordinator

SPS North America Inc.; Jersey City (NJ); On-site; USD 36,000 - 42,000; Full time

Job summary

SPS North America Inc. is seeking a Client Services Associate in Jersey City, NJ. The role focuses on converting physical records to digital, lifting and moving boxes, mail processing, and cross-functional support in a fast-paced environment.

You will work Monday–Friday, 8:00AM–5:00PM, handling document imaging, records management, shipping/receiving, and light facilities tasks while delivering superior service to internal teams.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of related experience preferred.
• Ability to learn document management systems and site procedures.
• Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors.

Responsibilities

• Receive, sort, and track incoming mail and packages using chain-of-custody systems.
• Process outgoing mail and shipments.
• Notify employees of deliveries and respond to mail and package inquiries.
• Distribute mail, packages, and office materials to company personnel.
• Operate and maintain multifunction devices (MFDs), including replenishing toner and paper.
• Support copy/print requests and submit service tickets when needed.
• Maintain an organized and professional Business Service Center.
• Monitor, replenish, and order office supplies.
• Restock pantry, kitchen, conference, and meeting areas.
• Assist with meeting room setups and office moves.
• Perform light maintenance and cleaning duties as needed.
• Deliver exceptional customer service and build positive relationships with employees and internal teams.
• Handle sensitive matters with professionalism and discretion.
• Provide reception or concierge coverage as needed.
• Cross train backup personnel on procedures and support additional operational needs during downtime.

Skills

Customer service

Detail-oriented

Organizational skills

Microsoft Office

Independent work

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

SPS North America Inc. is seeking a Client Services Associate in Jersey City, NJ. The role focuses on converting physical records to digital, lifting and moving boxes, mail processing, and cross-functional support in a fast-paced environment.

You will work Monday–Friday, 8:00AM–5:00PM, handling document imaging, records management, shipping/receiving, and light facilities tasks while delivering superior service to internal teams.