Client Records & Service Specialist

SPS North America, Inc; Chattanooga (TN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Benefits package

Job summary

SPS North America, Inc is seeking an on-site Client Service Associate to support client records, respond to inquiries, and coordinate document handling. The role emphasizes confidential record handling, strong communication, and attention to detail in a fast-paced office environment.

Key duties include filing, retrieving documents, managing retention schedules, and ensuring secure preservation of records. Requires a High School Diploma and proficiency with Outlook, Word, and Excel.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of Microsoft products (Outlook, Word, Excel).

Responsibilities

• Monitor and listen to customers to understand inquiries and requests in order to provide accurate information and prompt assistance.
• File and retrieve documents as required either, hard copy, electronically or microfiche
• Coordinate information creation, receipt, storage retrieval and disposition
• Catalog electronic records in accordance with established procedures and records management standards.
• Ensure security and preservation of records in records centers and inactive records
• Exhibit excellence in customer service and the ability to serve others
• Ensure application of retention schedules to inactive records
• Answer verbal, telephone, written and E-mail inquiries, regarding records requests in an efficient manner
• Prepare new files within the records system guidelines
• Other duties as assigned
• Results oriented
• Driven by client satisfaction
• Excellent presentation and interpersonal skills
• Excellent written and oral communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Strong initiative required; ability to work independently with minimal direct supervision
• Flexibility in dealing with simultaneous projects
• Ability to learn skills quickly
• Reading, writing, and arithmetic skills required

Skills

Customer service

Communication

Organizational skills

Ability to work independently

Reading, writing, arithmetic

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

SPS North America, Inc is seeking an on-site Client Service Associate to support client records, respond to inquiries, and coordinate document handling. The role emphasizes confidential record handling, strong communication, and attention to detail in a fast-paced office environment.

Key duties include filing, retrieving documents, managing retention schedules, and ensuring secure preservation of records. Requires a High School Diploma and proficiency with Outlook, Word, and Excel.