Record Access & Inquiry Specialist

State of Oregon; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Job summary

The State of Oregon's DMV in Salem is seeking a Record Inquiry Support Specialist to assist customers with record access and resolve account issues while protecting privacy. You will answer questions by phone and email, process applications, and support the Confidential Records Desk with sensitivity to data handling.

This role emphasizes strong customer service, attention to detail, and adherence to Oregon Privacy Laws, within a stable government environment and opportunities for professional

Qualifications

• Two years of general clerical experience including keyboarding or word processing.
• Associate’s degree in any field or equivalent combination of education and experience.
• Ability to handle confidential information with sound judgment.

Responsibilities

• Process and maintain Record Inquiry Accounts.
• Research and answer questions by phone or email from current account holders.
• Accept and review applications and apply payments to accounts.
• Provide support to Confidential Records Desk and Law Enforcement Desk.
• Work in an office environment with potential travel for training.

Skills

Keyboarding

Word processing

Customer service

Research

Communication

Confidential information handling

Education

Associate’s degree

Job description

The State of Oregon's DMV in Salem is seeking a Record Inquiry Support Specialist to assist customers with record access and resolve account issues while protecting privacy. You will answer questions by phone and email, process applications, and support the Confidential Records Desk with sensitivity to data handling.

This role emphasizes strong customer service, attention to detail, and adherence to Oregon Privacy Laws, within a stable government environment and opportunities for professional