On‑Site Administrative Support Specialist — DMV & Title

Driveway Home Office; Medford (OR); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

PTO: 80 hours front-loaded on day 1

401(k) Retirement Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway is seeking an Administrative Support Specialist in Medford, OR to coordinate customer vehicle purchases through the virtual process and ensure all DMV paperwork is accurate and processed timely.

You will review titles, print and upload documents, resolve title issues with customers and teams, and maintain records in Salesforce and Smart Sheets. Strong organization, discretion, and MS Office proficiency are essential.

Qualifications

• Strong organizational and time-management skills with exceptional attention to detail.
• Excellent verbal, written, and interpersonal communication abilities.
• Proficiency in Microsoft Office Suite and common CRM tools; DMV knowledge preferred.

Responsibilities

• Review consumer title and supporting documents and verify accuracy.
• Print, prepare, audit, and upload required paperwork to complete vehicle purchases.
• Work with customers and internal teams to resolve title issues as needed.
• Communicate with customers via chat, phone, and CRM/email regarding purchase paperwork.
• Receive and verify return documents and transactions (trade-ins, payoffs).
• Document processes in Salesforce and Smart Sheets for quality tracking.

Skills

Organizational skills

Attention to detail

Communication skills

MS Office proficiency

Data entry / document handling

Discretion with confidential info

DMV knowledge

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Salesforce

Smart Sheets

Excel

Outlook

Job description

Driveway is seeking an Administrative Support Specialist in Medford, OR to coordinate customer vehicle purchases through the virtual process and ensure all DMV paperwork is accurate and processed timely.

You will review titles, print and upload documents, resolve title issues with customers and teams, and maintain records in Salesforce and Smart Sheets. Strong organization, discretion, and MS Office proficiency are essential.