Client Services & Records Specialist, Child Support

Oregon Department of Human Services; Salem (VA); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Vacation and sick leave

11 paid holidays a year

Excellent medical, vision, and dental

Pension and retirement programs

SEIU representation

Career advancement opportunities

Job summary

Oregon Department of Justice’s Division of Child Support seeks a detail‑oriented Constituent Services Support Specialist to assist Constituent Liaisons, program managers, and staff. You will balance multiple duties, manage phones, process records, and prepare meetings while maintaining strict confidentiality.

Key duties include routing inquiries, handling public records requests, data entry, and generating reports.

Qualifications

• Two years of general clerical experience, including typing or document creation.
• Strong organizational skills and attention to detail.
• Excellent oral and written communication abilities.
• Ability to work independently and with a team, maintaining confidentiality.

Responsibilities

• Serve as primary phone contact for the Constituent Services team.
• Screen calls and route inquiries; handle general information requests.
• Access and narrate computerized child support files; monitor email inbox.
• Process daily mail, prepare agendas, take minutes, and maintain filing systems.
• Perform data entry and generate various program reports.
• Support litigation-related documentation and maintain team procedures.

Skills

Attention to detail

Effective communication

Confidentiality

Team collaboration

Multiline phones

Organizational skills

Education

Associate’s degree

Equivalent education/experience

Job description

Oregon Department of Justice’s Division of Child Support seeks a detail‑oriented Constituent Services Support Specialist to assist Constituent Liaisons, program managers, and staff. You will balance multiple duties, manage phones, process records, and prepare meetings while maintaining strict confidentiality.

Key duties include routing inquiries, handling public records requests, data entry, and generating reports.