Record Inquiry Support Specialist

Oregon Department of Human Services; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Work/life balance

11 paid holidays a year

Flexible work schedules

Paid leave

Public Service Loan Forgiveness

Job summary

The Oregon Department of Transportation DMV headquarters in Salem is seeking a Record Inquiry Support Specialist to help customers access records, resolve account issues, and protect confidentiality under Oregon privacy laws. This role emphasizes customer service, problem solving, and careful judgment when handling sensitive information.

You will process inquiries by phone or email, assist prospective applicants with the application process, and support the Confidential Records Desk and Law

Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• OR An associate’s degree in any field.
• OR An equivalent combination of education and experience.

Responsibilities

• Process and maintain Record Inquiry Accounts.
• Research and answer questions by phone or email from current account holders asking about their account, including issues logging into the system, password resets, error messages, billing issues and other general inquiries.
• Answer questions from prospective account holders regarding the application process, available services and records.
• Accept and review applications and apply payments to accounts.
• Provide support to the Confidential Records Desk and Law Enforcement Desk by answering phones, responding to questions and processing requests.
• Work is primarily performed in a typical office environment and requires the ability to sit or stand for long periods of time.
• Occasional travel may be required for training and meetings.

Skills

General clerical experience

Keyboarding

Word processing

Education

Associate’s degree

Job description

Job Details

Initial Posting Date: 09/23/2026

Application Deadline: 09/30/2026

Agency: Department of Transportation

Position Type: Employee Position

Position Title

Record Inquiry Support Specialist

Location

Oregon Department of Transportation, Driver & Motor Vehicle Services Division (DMV) Record Services / Records Policy Unit, Salem

Salary Range

Salary Range: $3,515 - $4,738

The role

Join our dedicated team at DMV headquarters in Salem as a Record Inquiry Support Specialist! In this role, you will assist customers in navigating record access, resolving account issues and maintaining confidentiality and integrity of information in accordance with Oregon’s privacy laws. This role is well-suited for individuals who enjoy problem solving, delivering exceptional customer service and who can exercise careful judgment when handling sensitive information. For those who are passionate about customer service and are dedicated to serving their community, this opportunity offers a meaningful path forward.

Benefits

• Work/life balance
• 11 paid holidays a year
• Flexible work schedules
• Paid leave
• so much more
• Comprehensive and equitable base salary offer within the listed range
• Through an equal pay assessment, the salary offer will be determined using the information you provide
• The salary range listed is the non-PERS monthly salary range
• If you are an existing PERS member or become eligible, the salary range will increase by 6.95%
• Public Service Loan Forgiveness opportunity!

A day in the life

• Process and maintain Record Inquiry Accounts
• Research and answer questions by phone or email from current account holders asking about their account, including issues logging into the system, password resets, error messages, billing issues and other general inquiries
• Answer questions from prospective account holders regarding the application process, available services and records
• Accept and review applications and apply payments to accounts
• Provide support to the Confidential Records Desk and Law Enforcement Desk by answering phones, responding to questions and processing requests
• Work is primarily performed in a typical office environment and requires the ability to sit or stand for long periods of time
• Occasional travel may be required for training and meetings

Minimum qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents
• OR An associate’s degree in any field
• OR An equivalent combination of education and experience

What we’d like to see

• Demonstrated ability to work with confidential information and sound judgment when handling sensitive data while interacting with customers
• Ability to work independently while following established procedures, policies and Oregon Privacy Laws
• Effective research skills to assist in resolving discrepancies, system issues, and customer-reported problems
• Demonstrated ability to remain calm and professional during difficult or escalated situations with customers
• Strong verbal and written communication skills with the ability to effectively communicate account requirements to a diverse customer base, providing consistent information and timely follow-up

Eligibility and Background Checks

We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the U.S. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process. We may use this recruitment to fill multiple or future vacancies. We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS, and/or education verification as required for the position. Applicants with a disability may request a reasonable accommodation during the application process. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

About the Department

Customer Service, DMV Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon "flies with her own wings."