Constituent Services & Records Specialist

State of Oregon; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Vacation & sick leave

11 paid holidays per year

Excellent medical, vision & dental

Job summary

Oregon Department of Justice, Division of Child Support in Salem, seeks a Constituent Services Support Specialist (Office Specialist 2) to assist Constituent Liaisons and staff. The role balances independent work with team collaboration, handling calls, records, and data while contributing to public service and program support.

Join a committed team in a fast-paced environment. Embrace inclusive workplaces and opportunities to develop professional skills in a state government setting.

Qualifications

• Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents.
• An Associate’s degree or an equivalent combination of education and experience.

Responsibilities

• Serve as primary point of phone contact for the Constituent Services team.
• Screen phone calls for routing and information questions.
• Access and narrate computerized child support files.
• Monitor Constituent Services email inbox and route work.
• Track emails, grievances, complaints and public records requests.
• Gather information for team meetings.
• Initiate billing and track payment for public records requests.
• Prepare data custodian lists and filing for litigation holds.
• Update and maintain team information and manuals.
• Schedule meetings and prepare agendas; take and distribute minutes.
• Create and maintain filing systems and calendars.
• Data entry for program needs and reports.
• Receive daily mail and provide reception coverage.

Skills

Attention to detail

Organized

Oral and written communication

Team collaboration

Confidentiality

Professional demeanor

Education

Associate’s degree

Equivalent education/experience

Job description

Oregon Department of Justice, Division of Child Support in Salem, seeks a Constituent Services Support Specialist (Office Specialist 2) to assist Constituent Liaisons and staff. The role balances independent work with team collaboration, handling calls, records, and data while contributing to public service and program support.

Join a committed team in a fast-paced environment. Embrace inclusive workplaces and opportunities to develop professional skills in a state government setting.