Record Inquiry Support Specialist

Oregon Department of Transportation; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

11 paid holidays a year

Flexible work schedules

Paid leave

Public Service Loan Forgiveness

Job summary

The Oregon Department of Transportation’s DMV headquarters in Salem is seeking a Record Inquiry Support Specialist to assist customers with record access, resolve account issues, and protect confidentiality in line with Oregon privacy laws. This role suits problem solvers who deliver outstanding customer service and exercise careful judgment with sensitive information.

Applicants must have clerical experience or an associate degree, and the team offers a supportive work environment with paid

Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• An associate’s degree in any field.
• An equivalent combination of education and experience.

Responsibilities

• Process and maintain Record Inquiry Accounts; research and answer questions by phone or email from current account holders.
• Answer questions from prospective account holders regarding the application process, available services and records.
• Accept and review applications and apply payments to accounts.
• Provide support to the Confidential Records Desk and Law Enforcement Desk by answering phones and processing requests.

Skills

Clerical experience

Keyboarding

Word processing

Customer service

Education

Associate's degree

Job description

Initial Posting Date

09/23/2026

Application Deadline

09/30/2026

Agency

Department of Transportation

Division

Driver & Motor Vehicle Services Division (DMV)

Unit

Record Services / Records Policy Unit

Location

Salem

Salary Range

$3,515 - $4,738

Position Type

Employee

Position Title

Record Inquiry Support Specialist

The Role

Join our dedicated team at DMV headquarters in Salem as a Record Inquiry Support Specialist! In this role, you will assist customers in navigating record access, resolving account issues and maintaining confidentiality and integrity of information in accordance with Oregon’s privacy laws. This role is well-suited for individuals who enjoy problem solving, delivering exceptional customer service and who can exercise careful judgment when handling sensitive information. For those who are passionate about customer service and are dedicated to serving their community, this opportunity offers a meaningful path forward.

A Day In The Life

• Process and maintain Record Inquiry Accounts. Research and answer questions by phone or email from current account holders asking about their account. This includes everything from issues logging into the system, password resets, error messages, billing issues and other general inquiries.
• Answer questions from prospective account holders regarding the application process, available services and records.
• Accept and review applications and apply payments to accounts.
• Provide support to the Confidential Records Desk and Law Enforcement Desk by answering phones, responding to questions and processing requests.
• Work is primarily performed in a typical office environment and requires the ability to sit or stand for long periods of time. Occasional travel may be required for training and meetings.
• To request a copy of the position description, which includes all duties and working conditions, please email [e-mail].

What’s In It For You

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!

Minimum Qualifications

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

OR

An associate’s degree in any field.

OR

An equivalent combination of education and experience.

What We’d Like To See

• Demonstrated ability to work with confidential information and sound judgment when handling sensitive data while interacting with customers.
• Ability to work independently while following established procedures, policies and Oregon Privacy Laws.
• Effective research skills to assist in resolving discrepancies, system issues, and customer-reported problems.
• Demonstrated ability to remain calm and professional during difficult or escalated situations with customers.
• Strong verbal and written communication skills with the ability to effectively communicate account requirements to a diverse customer base, providing consistent information and timely follow-up.

Need help?

• For questions, call 503-931-1206 or email [e-mail].

Additional Information

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affrmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.