Record Access & Inquiry Support Specialist

Oregon Department of Human Services; Salem (OR); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Work/life balance

11 paid holidays a year

Flexible work schedules

Paid leave

Public Service Loan Forgiveness

Job summary

The Oregon Department of Transportation DMV headquarters in Salem is seeking a Record Inquiry Support Specialist to help customers access records, resolve account issues, and protect confidentiality under Oregon privacy laws. This role emphasizes customer service, problem solving, and careful judgment when handling sensitive information.

You will process inquiries by phone or email, assist prospective applicants with the application process, and support the Confidential Records Desk and Law

Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• OR An associate’s degree in any field.
• OR An equivalent combination of education and experience.

Responsibilities

• Process and maintain Record Inquiry Accounts.
• Research and answer questions by phone or email from current account holders asking about their account, including issues logging into the system, password resets, error messages, billing issues and other general inquiries.
• Answer questions from prospective account holders regarding the application process, available services and records.
• Accept and review applications and apply payments to accounts.
• Provide support to the Confidential Records Desk and Law Enforcement Desk by answering phones, responding to questions and processing requests.
• Work is primarily performed in a typical office environment and requires the ability to sit or stand for long periods of time.
• Occasional travel may be required for training and meetings.

Skills

General clerical experience

Keyboarding

Word processing

Education

Associate’s degree

Job description

The Oregon Department of Transportation DMV headquarters in Salem is seeking a Record Inquiry Support Specialist to help customers access records, resolve account issues, and protect confidentiality under Oregon privacy laws. This role emphasizes customer service, problem solving, and careful judgment when handling sensitive information.

You will process inquiries by phone or email, assist prospective applicants with the application process, and support the Confidential Records Desk and Law