Receptionist - State Farm Agent Team Member

Domenico Polo - State Farm Agent; Elmwood Park (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Domenico Polo - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join our Elmwood Park office. You will warmly greet clients, manage scheduling, and handle inquiries while supporting the team with administrative tasks.

We value proactive, outgoing individuals with strong communication skills. Past experience in customer service and comfort with sales conversations are a plus. Bilingual candidates, especially Spanish, Polish, or Ukrainian, are encouraged to apply.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Interpersonal skills

Organization

Multitasking

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2024 and currently lead a team of four. Before becoming an agent, I worked as a State Farm team member. Outside of work, I'm a professional musician who studied music in college, and I also enjoy painting, especially watercolor. Creativity and building relationships are a big part of who I am.

Our agency is passionate about serving the community. We partner with local churches, community organizations, small businesses, and the police department to build lasting relationships and make a positive impact.

Our agency offers a flexible work schedule, PTO, a Simple IRA, ongoing training and coaching, professional development, and opportunities for career growth and advancement. We believe in helping our team members succeed both personally and professionally.

Our culture is supportive, customer-focused, and built on teamwork. I'm looking for someone who is proactive, outgoing, detail-oriented, and compassionate. Strong communication skills are essential, and bilingual candidates (especially those who speak Spanish, Polish, or Ukrainian).

Role Description

Domenico Polo - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.