Receptionist – Resource Center Specialist

Jobtailor; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Jobtailor in Phoenix, AZ is seeking a friendly Front Desk Receptionist to greet visitors, answer calls, and coordinate administrative tasks. You will be the first touchpoint for members, staff, and the public, delivering professional service in person, over the phone, and by email.

Ideal candidates have a high school diploma, strong communication skills, and experience in an office or call center environment. Bilingual Spanish is preferred to assist a diverse community and keep records accurate.

Qualifications

• High School Diploma or GED required.
• Bilingual (Spanish) preferred.
• Minimum two years’ experience in a front desk/reception or administrative position or two years’ experience in a call center environment.

Responsibilities

• Serves as a primary point of contact for our members, staff, and the public.
• Delivers exceptional service through phone, email, written correspondence, and in-person interactions.
• Triages incoming calls, greets and assists visitors, assesses needs, and directs inquiries.
• Maintains the membership database and resolves record discrepancies.
• Performs administrative functions such as managing conference rooms and calendars.

Skills

Record Management

Database Maintenance

Call Triage

Automatic Call Distribution

Education

High School Diploma

GED

Tools

Automatic Call Distribution

Job description

Responsibilities

• Serves as a primary point of contact for our members, staff, and the public.
• Plays a vital role in delivering exceptional service through phone, email, written correspondence, and in-person interactions.
• Triages incoming calls, greets and assists visitors, assesses needs, and directs inquiries.
• Shares responsibility for maintaining the membership database, resolving record discrepancies.
• Performs administrative functions such as managing conference rooms and calendars.

Requirements

• High School Diploma or General Education Degree (GED).
• Bilingual (Spanish) Preferred.
• Minimum two (2) years’ experience in a front desk/reception or administrative position or two (2) years’ experience in a call center environment, preferably using an Automatic Call Distribution.

Hard Skills

• Record Management
• Database Maintenance
• Call Triage
• Automatic Call Distribution

Soft Skills

• Interpersonal Communication
• Problem Solving
• Written Correspondence

Certifications & Qualifications

• High School Diploma
• General Education Degree (GED)