Receptionist

McLaren Health Care; Lansing (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

McLaren Health Care is seeking a friendly receptionist to greet visitors and provide general office support. You will direct guests, answer calls, manage mail, and help with scheduling and supplies to keep the front office running smoothly.

The role requires high school diploma or GED and strong Microsoft Office proficiency, with preferred prior receptionist experience. It is a full-time on-site position in Lansing, MI.

Qualifications

• High School Diploma or GED required.
• Preferred: prior receptionist or customer-facing experience.
• Proficiency with Microsoft Office Suite and basic software tools.

Responsibilities

• Greet and welcome guests as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic information in-person and via phone/email.
• Receive, sort and distribute daily mail and deliveries.
• Maintain reception area security and access control.
• Keep reception area tidy and stocked with supplies.
• Update calendars and schedule meetings.
• Maintain records of office expenses and costs.
• Perform clerical duties such as filing, photocopying, transcribing, and faxing.

Skills

Microsoft Office Suite

Office equipment

Interpersonal skills

Written & verbal communication

Education

High School Diploma or GED

Tools

Fax machines

Printers

Job description

Position Summary:

As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Essential Functions and Responsibilities:

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings.
• Keep updated records of office expenses and costs.
• Perform other clerical duties such as filing, photocopying, transcribing and faxing.
• Performs other related duties as required and directed.

Lead Essential Functions and Responsibilities (if classified in a lead role):

• Assists in quality control and performance improvement activities.
• Contributes to performance feedback, hiring decisions.
• Ensures standards are met (quality, timeliness, customer service, etc.).
• Evaluates and tests new procedures/processes.
• Orients and/or trains new staff.
• Problem solving capabilities.
• Subject matter expert/technical leadership.
• Work flow/distribution of work.
• Assists in assuring compliance with all regulatory and other agency requirements, laws, and statutes pertaining to the operation of the department.

Qualifications:

Required:

• High School Diploma or GED.

Preferred:

• Priorreceptionist or customer-facing e x p e r i e n c e.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g. fax machines and printers).
• I nt e rp e rso n a l, o r g a ni z a tion a l and c ommunic a tion skills.
• Abili t y to ca r r y out dir e c tions, r e a d a nd w rite.

Additional Information

• Schedule: Full-time
• Requisition ID: 26004138
• Daily Work Times: 8a-430p
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No