RECEPTIONIST

Viva Senior Living; Glassboro (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Viva Senior Living in Glassboro, NJ seeks a friendly receptionist to professionally represent the residence to residents, families and the public. You will greet guests, answer and direct calls, and perform clerical tasks to keep front desk operations smooth.

Responsibilities include maintaining a tidy front desk, posting menus, sorting mail, handling emergencies by contacting the proper authorities, and supporting routine office functions.

Qualifications

• High school diploma or GED preferred.
• Six months to one year of reception experience in an office.
• Ability to communicate in English both orally and in writing.
• Familiarity with basic telephone systems and clerical tasks.

Responsibilities

• Greet visitors and direct them to the appropriate person or area.
• Handle incoming telephone calls in a professional and courteous manner.
• Coordinate front desk activities and maintain a neat desk.
• Respond to emergencies by contacting the appropriate authorities.
• Attend required in-service trainings and orientations.

Skills

Telephone reception

Clerical support

English communication

Front desk coordination

Education

High school diploma or GED

Tools

Telephone system

Copier

Computer

Job description

Description

SUMMARY:

Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public. Responsible for respectfully meeting and greeting all visitors to the residence and directing them to the appropriate person/ area. Directs all incoming telephone calls to the appropriate party, and performs other clerical duties such as filing, typing, mail sorting, etc.

ESSENTIAL JOB FUNCTIONS:

The responsibilities of the Receptionist include but are not limited to the following:

• Perform all duties and responsibilities with a positive attitude.
• Handle incoming telephone calls in a professional and courteous manner and directs themaccordingly.
• Greet guests and visitors in a professional and courteous manner and directs them accordingly.
• File correspondence.
• Sort mail.
• Assure the menus are properly posted.
• Assure the bulletin boards do not contain out-dated materials.
• Type correspondence as needed.
• Coordinate front desk activities.
• Maintain the front desk in a neat and orderly manner.
• Respond to emergency situations by contacting appropriate party; 911, fire department, police, etc.
• Attend required in-service training sessions and orientations.
• Respond to resident’s needs.

EQUIPMENT TO OPERATE AND PERFORM ESSENTIAL FUNCTIONS:

• Telephone / Reception switchboard
• Copier
• Computer

Requirements

QUALIFICATION STANDARDS:

• a.Knowledge, Skills, and Abilities: Must have knowledge of basic telephone reception systemsand techniques. The ability to handle all incoming telephone calls and visitors in a pleasant andcourteous manner, provide clerical support and represent the residence in a professionalmanner. The ability to respond calmly to emergency situations is essential. The ability tocommunicate in English both orally and in writing is essential. May require some lifting,bending, stretching and stooping.
• b.Education: A high school diploma or GED is preferred.
• c.Experience: Requires six months to one-year prior reception experience in an officeenvironment. Typing or word processing experience is preferred.
• d.Certificates/ Licenses: None required.