Receptionist & Customer Care - Flexible Schedule

State Farm; Salisbury (MD); On-site; USD 22,042,000 - 27,552,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

State Farm Agent Tom Prunty is seeking a Receptionist - State Farm Agent Team Member to join a friendly, customer-focused office in Salisbury, MD. You will greet clients, manage calls, schedule appointments, and support daily operations.

Ideal candidates have receptionist or customer service experience, strong communication, and comfort with sales conversations. Proficiency in MS Office and CRM systems is a plus, and bilingual Spanish is preferred.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Interpersonal skills

Multitasking

MS Office

Tools

CRM systems

Job description

State Farm Agent Tom Prunty is seeking a Receptionist - State Farm Agent Team Member to join a friendly, customer-focused office in Salisbury, MD. You will greet clients, manage calls, schedule appointments, and support daily operations.

Ideal candidates have receptionist or customer service experience, strong communication, and comfort with sales conversations. Proficiency in MS Office and CRM systems is a plus, and bilingual Spanish is preferred.