Receptionist & Front Desk Pro: Growth & Customer Care

State Farm; Ellicott City (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hiring Bonus

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent John Majerowicz is seeking a Receptionist - State Farm Agent Team Member to join our local office in Ellicott City, MD. You will greet customers, manage calls, schedule appointments, and support daily operations with a friendly, professional demeanor.

The ideal candidate is organized, customer-focused, and comfortable with sales conversations. Prior receptionist or customer service experience plus basic computer skills (MS Office and CRM) are preferred.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational abilities

Sales conversations

Basic computer skills

Job description

State Farm Agent John Majerowicz is seeking a Receptionist - State Farm Agent Team Member to join our local office in Ellicott City, MD. You will greet customers, manage calls, schedule appointments, and support daily operations with a friendly, professional demeanor.

The ideal candidate is organized, customer-focused, and comfortable with sales conversations. Prior receptionist or customer service experience plus basic computer skills (MS Office and CRM) are preferred.