Receptionist / Client Support

Standard Nutrition Services; Sioux Falls (SD); On-site; USD 18,000 - 25,000; Full time

Job summary

Standard Nutrition Services is seeking a Receptionist/Client Support to manage administrative tasks and serve as the first point of contact for clients, visitors, and vendors in a split office/warehouse setting.

The role requires strong organizational and communication skills, discretion with confidential information, and the ability to learn forklift operations. Proficiency with Office and Google tools is expected, with on-the-job training provided.

Qualifications

• Strong organizational, multitasking, and communication skills.
• Professional, friendly demeanor with strong customer service.
• High level of discretion when handling sensitive information.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and general office hardware.
• Comfort with data entry and basic recordkeeping/database tools.
• Willingness to learn to safely operate a forklift; training provided.

Responsibilities

• Answer calls, reply to emails, and route messages to the right people.
• Maintain filing systems, update databases, and manage paperwork.
• Order supplies and support on-site meetings; assist with consultant biosafety products.
• Input all transactions into inventory and record sales.
• Coordinate monthly newsletter with printer and staff submissions.
• Test feed samples and collect results for consultants and customers.
• Complete monthly inventory counts in Sioux Falls and reconcile differences.
• Coordinate courtesy vehicle schedules and hospitality for customers.

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Discretion/confidentiality

Forklift training willingness

Tools

Microsoft Office Suite

Google Workspace

Job description

Description

The Receptionist/Client Support role manages administrative, communication, and organizational tasks to keep the office running smoothly. This person is also the first point of contact for the business and is expected to be warm, professional, and welcoming to any clients, visitors, and vendors who come to our place of business.

Requirements

• Communication: Answer phone calls, reply to emails, and direct messages to the right people.
• Record Keeping: Maintain filing systems, update databases, and handle paperwork.
• Discretion: Handle sensitive and confidential company data responsibly.
• Office Management: Order supplies, support management for meetings on site, organize consultant biosecurity products.
• Data Entry: Input all transactions, including incoming purchases into inventory and all sales made. Learn the Standard Nutrition operating systems.
• Newsletter Organization: Work with the printer to finalize and proofread the monthly newsletter, and coordinate with staff to submit articles in a timely manner.
• Test Feed and Send Results: Follow protocols to test feed samples and collect results to be sent to consultants and customers.
• Inventory Management: Complete inventory counts monthly in Sioux Falls and reconcile any differences.
• Courtesy/Hospitality: Coordinate the courtesy vehicle schedule and other hospitality programs for customers coming to Sioux Falls, and serve as a warm, welcoming point of contact for any clients visiting our place of business.
• Warehouse Support: Operate a forklift to unload pallets as feed and other delivery trucks arrive; no prior experience needed, training provided.

Qualifications & Skills

• Strong organizational, multitasking, and communication skills.
• Professional, friendly demeanor with strong customer service and hospitality instincts.
• High level of discretion when handling sensitive or confidential information including pricing and product sourcing.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and general office hardware.
• Comfort with data entry and basic recordkeeping/database tools.
• Willingness to learn to safely operate a forklift; no prior experience required, as training will be provided.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to safely operate a forklift after training.
• Ability to stand, walk, bend, and reach for extended periods while receiving, unloading, and organizing inventory.
• Ability to sit for extended periods while performing administrative and computer-based tasks.
• Manual dexterity sufficient for data entry, filing, and operating general office equipment.
• Visual acuity sufficient for reading documents, computer screens, and inventory labels.
• Ability to occasionally climb on/off warehouse or delivery equipment as needed.

Work Environment

This position splits time between a standard office environment and warehouse/receiving areas. Occasional exposure to loading dock conditions, dust, and varying temperatures should be expected when receiving deliveries or completing inventory.