Receptionist

Spectrum Health Systems; Grafton (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision insurances/addl

Company-paid life insurance

Generous PTO accrual

Tuition reimbursement/loan repayment

401k with company match

Discounts on services/entertainment

Job summary

Spectrum Health Systems is seeking a Receptionist for its Westborough, MA site. The role involves greeting guests, answering calls, handling admissions-related tasks, and maintaining a professional front desk presence in a healthcare setting.

You will handle confidential information with discretion, coordinate check-ins, and support ongoing operations in the CSS program. Strong communication, reliability, and customer service are essential for daily duties and patient interactions.

Qualifications

• Must have a high school diploma and/or GED.
• 1-2 years of front desk experience; hotel experience is highly desirable.
• Must possess a high level of communication and excellent customer service skills.
• Experience with billing or admissions processes in a healthcare setting are highly desirable.

Responsibilities

• Provide the highest quality customer service at all times with a friendly, courteous demeanor.
• Handle confidential information in HIPAA-compliant manner.
• Answer and route calls accurately and take messages.
• Greet guests and complete check-in procedures using manual and computerized methods.
• Receive and transmit mail, packages and messages for clients.
• Keep lobby and desk area clean and presentable.
• Perform other duties as assigned by management.
• Demonstrate honesty and integrity in care of clients and facility property.
• Arrive on time and adhere to attendance policies.
• Prioritize tasks and complete duties within allotted time.
• Maintain knowledge of the program’s emergency plan and security procedures.
• Participate in mandatory trainings and in-service sessions.

Skills

Communication skills

Customer service

Front desk experience

HIPAA compliance

Education

High School diploma / GED

Job description

Job Details

Job DetailsJob Location: Westboro, MA 01581Position Type: Full TimeEducation Level: High SchoolSalary Range: $20.50 - $23.50 HourlyJob Shift: 1st Shift/DaysJob Category: Entry LevelLocation:Westborough, MA - Inpatient Clinical Stabilization Services (CSS) Program

Pay rate: $20.50-$23.50/hour

Schedule:Sunday - Thursday, 8:00am - 4:30pm

Benefits

• Health, dental, vision insurances/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide

The Receptionist is responsible for:

• Providingthe highest quality of customer service at all times and maintaininga friendly, cheerful and courteous demeanor at all tim
• Handlingconfidential information, including client/guest records, with a high degree of integrity and adhering to all HIPAA andconfidentiality policies
• Answeringand routingcalls as appropriate, and takes messages with accuracy
• Greetingand completingestablished check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested
• Receiving and transmittingmail, packages and messages for clients
• Keepinglobby and desk area clean and presentable
• Performingother duties as assigned, requested or deemed necessary by management
• Demonstratinghonesty and integrity at all times in the care of the clients and the use of the facility property
• Arrivingfor work on time and adheres to the program’s attendance policies
• Demonstratingthe ability to prioritize tasks and responsibilities and completingduties in the allotted time
• Maintaining adequate knowledge of the program’s emergency preparedness plan, emergency and security procedures
• Participatingin all mandatory training and attends in-service training as required

QualificationsQualifications:

• Must have a high school diploma and/orGED
• Must have1-2 yearsof front desk experience;hotel experienceis highly desirable
• Must possess a high level of communication andexcellentcustomer service skills.
• Experience with billing or admissions processes in a healthcare setting are highly desirable.