Clinic Office Coordinator

Spectrum Health Systems, Inc.; Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision insurances/add.

Company-paid life insurance/employee+E

Generous paid time off accrual

Tuition reimbursement/loan repayment

401k with company match up to 7%

Discounts on services/entertainment

Job summary

Spectrum Health Systems, Inc. in Worcester, MA is seeking a friendly receptionist to support outpatient operations. The role involves front-desk duties, scheduling support, and cash handling in a clinical setting.

Responsibilities include greeting clients, answering calls, directing inquiries to clinicians, and ensuring smooth patient flow. Strong communication and organizational skills are essential, with bilingual ability considered a plus.

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish preferred.
• Experience as receptionist in a healthcare setting preferred.
• Familiarity with insurance processes preferred.
• Computer skills: Windows, Outlook, Word.

Responsibilities

• Greet clients, answer questions about appointment schedules, and direct them to the appropriate clinician.
• Answer the telephone in a professional, friendly manner and transfer calls or take messages as needed.
• Greet clients, staff, and visitors in a professional, friendly manner.
• Demonstrate respect for supervisors, co-workers, and clients.
• Collect co-payments and fees for services, documenting transactions as needed.

Skills

Communication skills

Organized

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Windows

Microsoft Outlook

Microsoft Word

Job description

Location: Lincoln Street, Worcester MA - Outpatient Treatment Program
Schedule: Monday through Thursday 7:30am - 4:00 pm, Fridays 7:00 am - 3:30 pm.
Pay rate: $20.70-$23.97/hour

Benefits

• Health, dental, vision insurances/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide

Responsibilities

• Greeting clients, answering client questions regarding appointment schedules, directing them to the appropriate clinician, and completing other administrative tasks as directed.
• Answering the telephone in a professional, friendly manner and transferring calls to identified staff and/or recording messages as necessary.
• Greeting clients, staff and/or visitors in a professional, friendly manner.
• Demonstrating respect for supervisors, co-workers, and clients.
• Collecting co-payments, fees, etc. for services rendered from clients according to clinic policy, accurately documenting all transactions as needed.

Qualifications:

• High school diploma or GED required.
• Bilingual (English/Spanish) preferred.
• Prior experience as receptionist in a healthcare setting preferred.
• Familiarity working with insurances preferred.
• Computer experience and familiarity with Windows, Microsoft Outlook, and Microsoft Word required.
• The ideal candidate is organized and has strong communication skills