Receptionist

Recovery Centers of America; Massachusetts; On-site; USD 21,000 - 29,000; Full time

Job summary

Recovery Centers of America in Massachusetts seeks a friendly receptionist to ensure a welcoming front-desk presence and deliver efficient customer service. You will greet guests and residents, manage calls, and support mail and clerical tasks in a confidential environment.

The role offers an evening schedule: 5 p.m.–9 p.m., Monday, Wednesday, and Thursday, with a pay rate of $18 per hour. Prior public-facing experience and proficiency in Microsoft Office are preferred.

Qualifications

• High School Diploma required.
• Prior experience working with the public is required.
• Proficiency with Microsoft Office needed.
• Knowledge of switchboard operation beneficial.
• Strong clerical and customer service skills.
• Excellent writing and communication skills.
• Ability to multi-task in a fast-paced environment.
• Adherence to confidentiality and HIPAA standards.

Responsibilities

• Answering incoming phone calls to the facility.
• Directs calls to the appropriate individual.
• Greets guests, new clients, and residents with warmth.
• Assists in handling of incoming and outgoing mail.
• Filing.
• Ordering supplies.
• Handling all maintenance orders for the facility.

Skills

Customer service

Multi-tasking

Communication

Confidentiality

Education

High School Diploma

Tools

Microsoft Office

Switchboard operation

Job description

Position Overview

As a receptionist, you will deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests and residents with the key aim of retaining and attracting new customers.

Pay: $18/hour

Days: Monday, Wednesday, Thursday

Hours: 5 p.m. - 9 p.m.

Position Overview

As a receptionist, you will deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests and residents with the key aim of retaining and attracting new customers.

Specific Responsibilities

• Answering incoming phone calls to facility
• Directs calls to the appropriate individual
• Greets guests, new clients, and residents with warmth and passion
• Assists in handling of incoming and outgoing mail
• Filing
• Ordering supplies
• Handling all maintenance orders for the facility

Minimum Qualifications

• High School Diploma
• Prior experience working with the public required
• Knowledge of Microsoft Office
• Knowledge of switch board operation
• Clerical and customer service skills
• Excellent writing and communication skills
• Ability to multi-task
• Adhere to strict confidentiality with focus on sensitive material, HIPAA

Competencies

• Listening, understanding, responding: Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.
• Customer Service: Interacts with fellow co-workers, all employees in the facility, physicians, visitors, and all other customers in a manner that encourages harmonious working relationships, enhances the image and reputation of the facility and promotes positive customer relations.
• Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services. Has a commitment to professional and personal growth through development of skills and knowledge, as well as improvement in the facility's performance.
• Integrity: Uphold personal and professional ethics and values, taking into account the values of the organization and respecting the culture, beliefs and abilities of individuals.
• Personal Effectiveness/Credibility: Ability to promise and deliver results, build effective relationships and establish a reliable track record.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

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