Clinic Office Coordinator

Spectrum Health Systems, Inc; Massachusetts; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life insurance

Paid time off

Tuition reimbursement

401k with company match

Discounts on services/entertainment

Job summary

Spectrum Health Systems, Inc. is seeking a Clinical Office Coordinator in Worcester, MA to greet clients, schedule appointments, and support clinicians.

The role requires a friendly, organized receptionist with healthcare experience and proficiency in Windows, Outlook, and Word. Bilingual English/Spanish is preferred; strong communication and payment collection skills are essential.

Qualifications

• High school diploma or GED required.
• Bilingual English/Spanish preferred.
• Prior receptionist experience in healthcare preferred.
• Familiarity with insurances preferred.
• Proficient with Windows, Outlook and Word.

Responsibilities

• Greeting clients and answering questions about appointment schedules.
• Directing clients to appropriate clinician and handling administrative tasks.
• Answering phones professionally and transferring calls or taking messages.
• Collecting co-payments and documenting transactions.
• Demonstrating respect for staff, supervisors, and clients.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Windows

Microsoft Outlook

Microsoft Word

Job description

Description

Location: Lincoln Street, Worcester MA - Outpatient Treatment Program

Schedule: Monday through Thursday 7:30am - 4:00 pm, Fridays 7:00 am - 3:30 pm.

Pay rate: $20.70-$23.97/hour

Benefits:

• Health, dental, vision insurances/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide

The Clinical Office Coordinator is responsible for:

• Greeting clients, answering client questions regarding appointment schedules, directing them to the appropriate clinician, and completing other administrative tasks as directed.
• Answering the telephone in a professional, friendly manner and transferring calls to identified staff and/or recording messages as necessary.
• Greeting clients, staff and/or visitors in a professional, friendly manner.
• Demonstrating respect for supervisors, co-workers, and clients.
• Collecting co-payments, fees, etc. for services rendered from clients according to clinic policy, accurately documenting all transactions as needed.

Qualifications

Qualifications:

• High school diploma or GED required.
• Bilingual (English/Spanish) preferred.
• Prior experience as receptionist in a healthcare setting preferred.
• Familiarity working with insurances preferred.
• Computer experience and familiarity with Windows, Microsoft Outlook, and Microsoft Word required.
• The ideal candidate is organized and has strong communication skills