Receptionist

Abood Law Firm; East Lansing (MI); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Abood Law Firm is seeking a professional Full-Time Receptionist in East Lansing, MI. The role is in-office, handling front-desk duties and supporting daily operations.

The ideal candidate will demonstrate courtesy, excellent communication, organization, and the ability to handle confidential information with discretion, while managing calls, scheduling, and client interactions in a law-firm setting.

Qualifications

• Professional demeanor and courteous interaction with clients and colleagues.
• Clear verbal and written communication and strong telephone etiquette.
• Ability to prioritize tasks and maintain an organized workspace.
• Commitment to accuracy, proofreading, and following procedures.
• Reliable attendance and timely completion of duties.
• Discretion with confidential information and sensitive matters.
• Willingness to collaborate and follow directions.

Responsabilités

• Greet clients, visitors, and callers in a courteous, professional manner.
• Answer calls promptly and route inquiries to the appropriate attorney or staff.
• Relay messages accurately and promptly to the right person.
• Assist with scheduling and coordinating meetings and administrative tasks.
• Maintain organized records and ensure timely follow-up with supervisors.
• Follow firm policies for information security and confidentiality.

Connaissances

Professionalism

Communication skills

Organization

Attention to detail

Reliability

Discretion

Teamwork

Professional judgment

Adaptability

Description du poste

FULL-TIME RECEPTIONIST

Abood Law Firm | Full-Time, In-Office Position

At Abood Law Firm, we believe great results don't just happen at the end of a case. Great results are the product of doing every step right. We are committed to protecting our clients' rights, pursuing the best possible outcomes, upholding the highest ethical standards, and maintaining a workplace built on excellence and accountability.

We are seeking a professional, organized, dependable, and service-oriented Full-Time Receptionist who understands that the first impression matters and that every interaction reflects the standards and reputation of our Firm.

Position Summary

The Receptionist serves as a primary point of contact for clients, prospective clients, visitors, and callers. This individual is responsible for helping maintain an organized, welcoming, and professional front office while supporting the Firm's daily operations.

The ideal candidate demonstrates exceptional courtesy, sound judgment, attention to detail, discretion, and a commitment to providing a positive experience for everyone who interacts with Abood Law Firm.

Key Responsibilities

Front Desk and Client Service

• Welcome clients, prospective clients, visitors, and other guests in a courteous, respectful, and professional manner.
• Answer incoming telephone calls promptly, professionally, and courteously.
• Direct calls and inquiries to the appropriate attorney or staff member and relay messages accurately and promptly.
• Notify the appropriate employee when visitors arrive and coordinate their greeting and escort to designated meeting areas.
• Help ensure visitors are not left unattended and that office access and visitor procedures are followed.
• Maintain a calm, respectful, and professional demeanor when interacting with individuals who may be experiencing difficult or stressful circumstances.

Communication and Administrative Support

• Communicate clearly, professionally, and respectfully in telephone conversations, emails, messages, and other written communications.
• Accurately record and relay messages, appointments, and other relevant information.
• Assist with scheduling, coordinating meetings, and other administrative tasks as assigned.
• Route client questions and requests to the appropriate team member and ensure messages receive timely attention.
• Maintain organized records and complete assigned tasks accurately, neatly, and efficiently.
• Follow up on assignments and communicate promptly with a supervisor when clarification is needed or a deadline may be at risk.

Confidentiality and Professional Responsibility

• Protect confidential client information, case-related communications, Firm records, and other nonpublic business information.
• Exercise discretion when handling telephone calls, documents, visitor inquiries, and sensitive information.
• Follow Firm policies for information security, document handling, and the use of Firm equipment and technology.
• Understand that receptionist and other non-attorney staff must not provide legal advice, interpret the law for clients, discuss case strategy or potential outcomes, or quote or negotiate legal fees.
• Refer legal questions to the responsible attorney or appropriate staff member.

Office Organization and Professional Standards

• Maintain a clean, neat, orderly, and professional reception area.
• Support an organized and welcoming office environment for clients, colleagues, and visitors.
• Follow established office procedures, management instructions, and Firm policies.
• Arrive on time, maintain dependable attendance, and promptly notify the appropriate supervisor of any anticipated absence or tardiness.
• Complete assignments in a timely and accurate manner while contributing to a collaborative and accountable workplace.

Qualifications and Attributes

The successful candidate will demonstrate:

• Professionalism: A polished, courteous, and respectful approach to clients, colleagues, management, and visitors.
• Communication Skills: Clear verbal and written communication, strong telephone etiquette, and the ability to relay information accurately.
• Organization: The ability to prioritize responsibilities, maintain an orderly workspace, and manage competing tasks.
• Attention to Detail: A commitment to accuracy, proofreading, and completing work correctly the first time.
• Reliability: Consistent punctuality, dependable attendance, and accountability for assigned responsibilities.
• Discretion: The judgment to recognize sensitive information and maintain strict confidentiality.
• Teamwork: A willingness to collaborate, follow direction, communicate concerns, and support the Firm's attorneys and staff.
• Professional Judgment: The ability to recognize when an inquiry must be referred to an attorney or supervisor rather than answered independently.
• Adaptability: A willingness to learn Firm procedures, receive training, and adjust to changing administrative priorities.

Previous receptionist, administrative, customer service, or law firm experience may be beneficial. Candidates should be prepared to learn and consistently follow the Firm's policies and procedures.

Professional Expectations

All employees at Abood Law Firm are expected to uphold the Firm's standards of conduct. The Receptionist must be prepared to:

• Treat every client, visitor, and colleague with courtesy and respect.
• Maintain strict confidentiality regarding client matters and Firm information.
• Communicate professionally and respond to messages in a timely manner.
• Perform assigned duties correctly, efficiently, and with attention to detail.
• Meet established deadlines and promptly communicate any anticipated delays.
• Maintain appropriate business-professional attire and personal grooming.
• Use Firm equipment and technology responsibly and for authorized business purposes.
• Follow all applicable Firm policies, procedures, and supervisory instructions.

Employment Details

• Position: Full-Time Receptionist
• Employment Status: Full-Time
• Schedule: 8:00 a.m. – 5:00 p.m., Monday through Friday, consistent with Firm scheduling requirements.
• Work Arrangement: In-office
• Compensation: To be determined based on the Firm's hiring requirements and the selected candidate's qualifications.
• Benefits: Eligibility and available options are subject to the Firm's current policies and applicable plan terms.

Full-time employees are regularly scheduled to work 40 hours per week. The selected candidate will receive orientation and position-appropriate training.

Join Our Team

At Abood Law Firm, excellence is not limited to the courtroom. It begins with every telephone call, every greeting, every message, and every interaction.

We are looking for someone who takes pride in being dependable, professional, detail-oriented, and committed to providing outstanding service. If you understand the importance of first impressions, respect the responsibility of handling confidential information, and want to contribute to a team grounded in integrity, professionalism, and accountability, we encourage you to apply.

Abood Law Firm is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics, consistent with applicable federal, state, and local law.

Abood Law Firm — Integrity. Professionalism. Respect. Excellence in Every Step.